- VP - Chief Patient Experience Officer - UC Health - Administration (046557)
VP - Chief Patient Experience Officer - UC Health - Administration(Job Number: 046557)
Primary Purpose: The Vice President - Chief Patient Experience Officer (CPEO) is a senior level administrator, reporting to the Senior Vice President of Inpatient Services with accountability to the Sr. Vice President of Ambulatory Services, along with each of the hospital Chief Administrative Officers. The VP/CPEO will lead the creation and coordination of a cohesive patient experience department and related structures with the intent of dramatically improving the experience of patients and families.
The VP/CPEO will also be tasked with designing programming to improve the patient experience for patients and families including improved communication techniques. The incumbent will also be responsible for orchestrating patient and family centered activities, interpret and analyze patient satisfaction data for the dissemination to senior leadership.
Knowledge and Skills
Education: BA/BS, minimum required. MHA, MBA or job appropriate master degree, minimum required.
License and Certification: None
Years of Experience: Six to ten years equivalent experience, minimum required. Eleven to fifteen years, preferred.
Organization - UC HEALTH (INC.)
Primary Location - UC Health Business Center - 3200 Burnet Ave - Cincinnati, OH