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Client Technologies Engineer

TriHealth
Cincinnati

Job Description

Attention current TriHealth employees:

Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.

 

The Good Samaritan College of Nursing and Health Science is a private, not-for-profit institution of higher education located in Cincinnati, Ohio. The College serves the tri-state region of Southwestern Ohio, Northern Kentucky, and Southeastern Indiana and is a subsidiary of Good Samaritan Hospital, a partner of the TriHealth, Inc. integrated health care system.  We have 400 students and we like our size because it provides the flexibility to personalize each student's education.  We're located in a state-of-the art academic medical center, and part of the premier TriHealth system which uniquely positions us within a medical environment to optimize teaching and learning opportunities.

 

We are currently seeking a Client Technologies Engineer that can provide high quality and responsive client side support and customer service by analyzing customer service requests and performing problem determination and resolution.

 

Job Summary:

The position responds appropriately to customer requests for service and documents remediation concisely. Position Installs, diagnose,image, repair and upgrade computer hardware, software and equipment (printers, mobile devices). The position uses IS experience, including hardware, software, operating systems, operational and application knowledge and analytical tools to resolve issues. The person prioritizes and completes customer requests in a timely, thorough, accurate manner, with escalation on behalf of the customer to appropriate staff level. Also responsible as needed to monitor and update asset management inventory. Technical support and knowldege of over 200 complex, high risk applications many unique to Healthcare. Ability to install and configure every application. resolving application compatibility and interoperability isues for software and hardware. Diagnose and remediate viruses and malware. Be able to work efficiently within stringent time constraints to complete tasks that involve patient care systems, completing support tickets consistent with departmental Service Level Agreements. Provides first level (tier one) network, server and telecommunications support to over 200 off campus locations, as needed.

 

MINIMUM REQUIREMENTS:

 

Why You Should Join TriHealth?

Currently the fifth largest employer in the area with more than 11,000 team members and 120 locations throughout Greater Cincinnati, a career with our organization promises challenge and opportunity. We've been named an Enquirer Media Top Work Place as well as an AARP Best Employers for Workers Over 50. We've also been recognized nine times as one of the 100 Best Companies for Working Moms.

We were also named to Truven Health's "Top 15" health system list. TriHealth, Inc. is the leading healthcare system in Greater Cincinnati, Ohio and is committed to be the most integrated health system in the market.  Our mission is to improve the health status of the people we serve and we are excited to make TriHealth an even greater place for people to work and for patients to receive care.  TriHealth is committed to ensuring that our strong values remain an integral part of who we are, what we stand for and what we believe in at our core. 

 

You Can Expect Comprehensive Health Benefits!

We offer a comprehensive benefits package, including, but not limited to:

Tuition Reimbursement Program

Healthy Living Program: Earn Discounts on Medical Plan Expenses

Fitness Centers

Vendor Discounts

 

Apply today!  A job at TriHealth may be waiting for you!

 

Job Keywords:

Communications Technologist, Electronics Department Manager, Electronics Technology Department Chair, Electronics Technology Instructor, Field Service Technician, Field Technical Specialist, System Technologist, Systems Technician, Systems Technologist,  Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Network Technician, Support Specialist, Technical Support Specialist

 

Job Title:  Client Technologies Engineer

Department Name:  GSC IT

Location:  Good Samaritan Hospital

Hourly/Salaried:  Salaried

Employment Status: Full Time Position

Bi-Weekly Hours:80

Shift: Day Shift

Weekend Commitment:  No

Holiday Commitment:  No

On-Call Commitment:  Yes

Employment Type

176993

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